ISCO Occupation Group 3353.2 Social Security Officer
From Open Risk Manual
Definition
Social Security Officer: Social security officers advise clients on social security benefits and ensure they claim the benefits they are eligible for, as well as providing advice on promotions and other available support services such as employment benefits. They aid clients in applications for benefits such as sickness, maternity, pensions, invalidity, unemployment and family benefits. They investigate the client's right to benefits by reviewing their case and researching legislation and the claim, and suggest an appropriate course of action. Social security advisers also determine the aspects of a specific benefit.
Essential Skills
- Provide Necessary Documents
- Apply Technical Communication Skills
- Government Social Security Programmes
- Advise On Social Security Benefits
- Administer Appointments
- Investigate Social Security Applications
- Conduct Research Interview
- Protect Client Interests
- Respond To Enquiries
- Social Security Law
- Ensure Information Transparency
- Check Official Documents
Optional Skills
- Public Housing Legislation
- Create Solutions To Problems
- Establish Collaborative Relations
- Maintain Relations With Local Representatives
- Liaise With Local Authorities
- Handle Financial Transactions
- Employment Law
- Comply With Legal Regulations
- Manage Administrative Systems
- Observe Confidentiality
- Show Empathy
- Identify Clients' Needs
- Legal Research
- Provide Legal Advice
- Show Intercultural Awareness
Alternative Names
- Benefits Officer
- Social Security Claims Officer
- Invalidity Adviser
- Social Security Adviser
- Employment Advisor
- Healthcare Insurance Adviser
- Government Administrative Officer
- Civil Servant
Specializations
| Specialization | Title |
|---|---|
| C3353.2.1 | ISCO Specialization 3353.2.1 Pensions Administrator |
