ISCO Occupation Group 5112.2 Railway Passenger Service Agent
From Open Risk Manual
Definition
Railway Passenger Service Agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Essential Skills
- Think Proactively
- Meet Picking Standards
- Tend To Passenger Belongings
- Write Work-Related Reports
- Listen Actively
- Product Range Of Railway Companies
- Collect Customer Data
- Guarantee Customer Satisfaction
- Implement Sales Strategies
- Deliver A Sales Pitch
- Train Routes
- Act As A Company Ambassador
- Strive To Provide High Quality Customer Service
- React Calmly In Stressful Situations
- Manage The Customer Experience
- Provide Information To Passengers
- Deliver Outstanding Service
- Maintain Updated Professional Knowledge
- Identify Customer'S Needs
- Interpret Customer Non-Verbal Communication
- Implement Marketing Strategies
- Relay Messages Through Radio And Telephone Systems
- Communicate With Customer Service Department
Optional Skills
- Show Confidence
- Have Computer Literacy
- Act Reliably
- Perform Services In A Flexible Manner
- Use Positive Language
- Use Microsoft Office
- Speak Different Languages
- Work In A Rail Transport Team
Alternative Names
- Railway Station Customer Service Representative
- Customer Transit Agent
- Passenger Representative
- Railway Customer Transit Agent
- Railway Customer Service Agent
- Railway Passenger Agent
- Railway Customer Service Representative
- Railway Transportation Service Representative
- Railway Station Customer Service Agent
