ISCO Occupation Group 5249.3 Vehicle Rental Agent
From Open Risk Manual
Definition
Vehicle Rental Agent:
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.
Essential Skills
- Contract Law
- Car Controls
- Perform Multiple Tasks At The Same Time
- Review Completed Contracts
- Process Data
- Types Of Vehicles
- Handle Rental Overdues
- Record Customers' Personal Data
- Have Computer Literacy
- Identify Customer'S Needs
- Process Reservations
- Arrange Pick‐Up
- Apply Numeracy Skills
- Achieve Sales Targets
- Process Payments
- Communicate With Customers
- Check Vehicle Damage
- Provide Customers With Price Information
- Handle Customer Complaints
- Conduct Customer Identification
- Arrange Rental Car Drop-Off
- Audit Closed Vehicle Rental Contracts
- Complete Transaction Procedures For Returned Vehicles
Optional Skills
- Maintain Vehicle Service
- Speak Different Languages
- Tolerate Stress
- Credit Card Payments
- Deal With Pressure From Unexpected Circumstances
- Facilitate Official Agreement
- Leasing Characteristics
- Use Customer Relationship Management Software
- Build Rapport With People From Different Cultural Backgrounds
- Show Diplomacy
- Utilise Cross-Selling
- Create Solutions To Problems
- Operate Cash Point
- Work Independently In Rental Services
- Listen Actively
- Manage Theft Prevention
- Upsell Products
Alternative Names
- Vehicle Booking Team Leader
- Vehicle Rental Assistant
- Vehicle Booking Desk Assistant
- Vehicle Hire Desk Manager
- Vehicle Booking Desk Manager
- Vehicle Rental Desk Clerk
- Vehicle Booking Manager
- Vehicle Booking Desk Supervisor
- Vehicle Rental Team Leader
- Vehicle Rental Supervisor
- Vehicle Booking Desk Agent
- Vehicle Booking Worker
- Vehicle Rental Desk Supervisor
- Vehicle Hire Desk Worker
- Vehicle Rental Worker
- Vehicle Hire Desk Assistant
- Vehicle Booking Desk Worker
- Vehicle Booking Supervisor
- Vehicle Rental Desk Agent
- Vehicle Rental Manager
- Vehicle Booking Desk Clerk
- Vehicle Booking Assistant
- Vehicle Hire Desk Agent
