ISCO Specialization 4226.2.2 Veterinary Receptionist
From Open Risk Manual
Definition
Veterinary Receptionist: Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.
Essential Skills
- Handle Veterinary Emergencies
- Signs Of Animal Illness
- Communicate By Telephone
- Have Computer Literacy
- Provide Support To Veterinary Clients
- Process Booking
- Use Different Communication Channels
- Perform Multiple Tasks At The Same Time
- Manage Infection Control In The Facility
- Monitor The Welfare Of Animals
- Animal Welfare Legislation
- Deal With Challenging People
- Communicate With Customers
- Manage Veterinary Practice Waiting Area
- Receive Veterinary Clients And Their Animals For Appointments
- Manage Animal Biosecurity
- Biosecurity Related To Animals
- Animal Welfare
- Manage Animal Hygiene
- Maintain Administrative Records In The Veterinary Office
- Veterinary Terminology
- Maintain The Veterinary Reception Area
- Apply Safe Work Practices In A Veterinary Setting
- Safe Work Practices In A Veterinary Setting
- Process Payments
- Handle Customer Complaints
Optional Skills
- Anatomy Of Animals
- Handle Financial Transactions
- Maintain Veterinary Clinical Records
- Apply Numeracy Skills
- Make Decisions Regarding The Animal'S Welfare
- Interview Animal Owners On Animals' Conditions
- Address Problems Critically
- Manage Clinical Environments
- Collaborate With Animal Related Professionals
- Physiology Of Animals
- Maintain Stocks Of Veterinary Materials
- Animal Behaviour
- Manage A Small-To-Medium Business
- Sell Veterinary Materials
- Calculate Rates Per Hours
- Create Solutions To Problems
Alternative Names
- Veterinary Receptionists
- Animal Practice Secretary
- Veterinary Practice Administration Officer
- Vet Secretary
- Veterinary Practice Secretary
- Animal Care Receptionist
