ISCO Specialization 5111.2.1 Flight Attendant
From Open Risk Manual
Definition
Flight Attendant: Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.
Essential Skills
- Provide First Aid
- Air Transport Law
- Inspect Cabin Service Equipment
- Handle Veterinary Emergencies
- Conduct Full-Scale Emergency Plan Exercises
- Handle Financial Transactions
- Common Aviation Safety Regulations
- Analyse Work-Related Written Reports
- Prepare Flight Reports
- Execute Flight Plans
- Give Instructions To Staff
- Upsell Products
- Follow Verbal Instructions
- Maintain Relationship With Customers
- Comply With Food Safety And Hygiene
- Airport Planning
- Carry Out Pre-Flight Duties
- Communicate Verbal Instructions
- Process Customer Orders
- Manage The Customer Experience
- Handle Customer Complaints
- Sell Souvenirs
- Maintain Customer Service
- Deliver Outstanding Service
- Provide Food And Beverages
- Handle Stressful Situations
- Deal With Challenging Work Conditions
- Perform Routine Flight Operations Checks
- Greet Guests
- Serve Food In Table Service
Optional Skills
- Tolerate Stress
- Have Computer Literacy
- Provide Information To Passengers
- Use Different Communication Channels
- Act Reliably
- Be Friendly To Passengers
- Apply Transportation Management Concepts
- Perform Services In A Flexible Manner
Alternative Names
- Air Crew Member
- Aircraft Attendant
- Stewardess
- Steward
- Flight Crew Member
- Cabin Crew Member
- Cabin Attendant
- Inflight Service Attendant
