ISCO Specialization 5111.2.2 Ship Steward Or Ship Stewardess
From Open Risk Manual
Definition
Ship Steward/Ship Stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Essential Skills
- Maintain Customer Service
- Comply With Food Safety And Hygiene
- Demonstrate Emergency Procedures
- Provide Food And Beverages
- Health And Safety Measures In Transportation
- Follow Verbal Instructions
- Greet Guests
- Help To Control Passenger Behaviour During Emergency Situations
- Assist Passenger Embarkation
- Handle Financial Transactions
- Facilitate Safe Disembarkation Of Passengers
- Serve Food In Table Service
- Handle Customer Complaints
- Manage The Customer Experience
- On Board Hazards
- Deliver Outstanding Service
- Handle Veterinary Emergencies
- Check Passenger Tickets
- Communicate Reports Provided By Passengers
- Communicate Verbal Instructions
- Provide Information To Passengers
Optional Skills
- Prepare Simple Meals On Board
- Handle Guest Luggage
- Implement Sales Strategies
- Provide First Aid
- Implement Marketing Strategies
- Show Intercultural Awareness
- Read Stowage Plans
- Prepare Mixed Beverages
- Maintain Vessel Safety And Emergency Equipment
- Vessel Safety Equipment
- Use Different Communication Channels
- Perform Small Vessel Safety Procedures
- Physical Parts Of The Vessel
- Use Riverspeak To Communicate
- Oversee Guest Laundry Service
- Perform Services In A Flexible Manner
- Give Instructions To Staff
- Identify Customer'S Needs
- Assist Clients With Special Needs
- Service Rooms
- Maintain Stock Supplies For Guest Cabin
- Distribute Local Information Materials
- Manage Lost And Found Articles
Alternative Names
- Cruise Ship Guest Services Associate
- Ferry Steward
- Ship Guest Services Officer
- Ship Guest Services Associate
- Cruise Ship Steward
- Ship Stewardess
- Cruise Ship Guest Services Professional
- Ferry Stewardess
- Cruise Ship Stewardess
- Ship Guest Services Professional
- Ship Steward
- Cruise Ship Guest Services Officer
