ISCO Specialization 5111.2.3 Train Attendant
From Open Risk Manual
Definition
Train Attendant: Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.
Essential Skills
- Greet Guests
- Health And Safety Measures In Transportation
- Maintain Customer Service
- Serve Food In Table Service
- Comply With Food Safety And Hygiene
- Handle Financial Transactions
Optional Skills
- Answer Questions About The Train Transport Service
- Assist Passengers With Timetable Information
- Oversee Guest Laundry Service
- Assist Clients With Special Needs
- Handle Guest Luggage
- Manage Lost And Found Articles
- Show Intercultural Awareness
- Service Rooms
- Facilitate Safe Disembarkation Of Passengers
- Provide First Aid
- Identify Customer'S Needs
- Apply Transportation Management Concepts
- Assist Passengers In Emergency Situations
- Manage The Customer Experience
- Demonstrate Emergency Procedures
- Assist Passenger Embarkation
- Implement Sales Strategies
- Maintain Stock Supplies For Guest Cabin
- Distribute Local Information Materials
- Implement Marketing Strategies
- Use Different Communication Channels
- Give Instructions To Staff
- Read Stowage Plans
- Handle Veterinary Emergencies
- Handle Customer Complaints
- Check Carriages
Alternative Names
- Train On-Board Customer Service Representative
- Train Stewardess
- Train On-Board Staff Member
- Train On-Board Steward
- Train Customer Service Representative
- Train Steward
- Train On-Board Stewardess
