View source for ISCO Occupation Group 4221.4 Tour Operator Representative

== Definition ==
'''Tour Operator Representative''': Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.

== Essential Skills ==

* Handle Personal Identifiable Information
* Provide Customised Products
* Geographical Areas Relevant To Tourism
* Provide Performance Feedback
* Create Solutions To Problems
* Measure Customer Feedback
* Work In A Hospitality Team
* Maintain Customer Service
* Maintain Working Relationships
* Process Booking
* Apply Foreign Languages In Tourism
* Assist Clients With Special Needs
* Upsell Products
* Handle Customer Complaints
* Manage Health And Safety Standards
* Collect Tourist Information
* Make Logistical Arrangements
* Devise Special Promotions
* Communicate With Customers


== Optional Skills ==

* Negotiate Supplier Arrangements
* Negotiate Service With Providers
* Implement Sales Strategies
* Prepare Travel Packages
* Implement Marketing Strategies
* Maintain Customer Records
* Manage The Customer Experience


== Alternative Names ==

* Holiday Representative
* Tour Rep
* Holiday Rep
* Tour Representative


== Higher Level ==
* [[ISCO Unit Group 4221 Travel Consultants And Clerks]]

[[Category:ISCO Unit Group 4221]]