ISCO Unit Group 4223 Telephone Switchboard Operators

Definition

Telephone Switchboard Operators: Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries, service problem reports, and record and relay messages to staff or clients.

Tasks include -

(a) operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls;

(b) making connections for outgoing calls;

(c) dealing with telephone inquiries and recording messages;

(d) forwarding messages to staff or clients;

(e) investigating operating system problems and informing repair services.

Examples of the occupations classified here:

- Answering service operator

- Telephone switchboard operator

Occupations

Occupation	Title
C4223.1	ISCO Occupation Group 4223.1 Telephone Switchboard Operator

Higher Level

• ISCO Minor Group 422 Client Information Workers