ISCO Occupation Group 5151.1 Hotel Butler
From Open Risk Manual
Definition
Hotel Butler: Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.
Essential Skills
- Maintain Relationship With Customers
- Greet Guests
- Comply With Food Safety And Hygiene
- Handle Customer Complaints
- Handle Guest Luggage
- Maintain Customer Service
- Run Errands On Behalf Of Customers
- Explain Features In Accommodation Venue
- Identify Customer'S Needs
Optional Skills
- Provide Tourism Related Information
- Assist Clients With Special Needs
- Implement Sales Strategies
- Take Room Service Orders
- Serve Beverages
- Implement Marketing Strategies
- Handle Delivered Packages
- Oversee Guest Laundry Service
- Ensure The Privacy Of Guests
Alternative Names
- Butler Administrator
- Household Manager
- House Steward
